iPad Tech Support

Tech Support for Families  

The Department of Technology is available to support our students and their families. We will answer calls Monday-Friday from 7:45 a.m. to 3:45 p.m. Submitting a Service Request ticket is the best means for reporting an issue and helps us be efficient with our response.



What do I do if my child lost their iPad?


Please contact the department of technology immediately if you cannot find your student’s iPad. The sooner we are notified the better chance we have of assisting you in locating your student’s iPad before the battery dies. Once the battery has died, we are not able to ping the iPad or provide any additional location information to assist.

Some of the places where iPads have been known to hide are under beds or mattresses and in closets, bookcases, or dresser drawers. 


Common Issues

Troubleshooting Joining a Zoom Meeting
ParentVUE: How to Access the New URL
Forgotten Password
Forgotten Passcode/Locked out of the iPad

 Hardware Issues

Damaged/Broken iPad Submit a service request
Lost iPad Submit a service request
iPad Disabled Message Submit a service request
Damaged Keyboard Submit a service request
Lost or Damaged iPad Charger

Software Issues

Missing App
App Not Working Correctly
Update iOS and Meraki


How to log into Securly

 Rapid Identity

Rapid Identity Overview: Reset Password, Change Security Questions, Using the Portal
Log into Rapid Identity to Access eMail, Drive, Canvas

Other Issues

Problem Logging into an App or Site
Youtube Video Not Playing
How do I connect my child's iPad to my home WiFi?

What safety measures does the district take with my child's iPad?

Federal Law requires that filtering be in place to protect students from content that might be harmful. We enforce web filtering on student devices, whether or not those devices are on district grounds or a EPSD9 network. Student iPads are filtered with Securly, even when they are off campus on other networks.


  • FaceTime and Messenger are turned off on student iPad.
  • School email for students grades PK-8 is restricted to our domains.
  • The only apps available to students are those we preload in Meraki (our managed “app store” on EPSD9 devices).
  • We are Children’s Internet Protection Act (CIPA) compliant and have earned Common Sense Education District Recognition for our Digital Citizenship Education program.