Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Why was my child's iPad sent home during the closure?
What safety measures does the district take with my child's iPad?
How do I connect my child's iPad to my home wifi?
Can our students email each other so they don't feel so isolated?
How does my child log into Canvas?
How will this affect my student's expected 2020 graduation?
My question is not here. How can I get it answered?

Why was my child's iPad sent home during the closure?

We asked principals to ensure that all student and teacher iPads went home during the closure so that every EPSD9 student had access to a device should we face an extended closure. The uncertainty of additional weeks out of the classroom means we are working on a plan to keep our scholars connected to their teachers and their learning. Having the devices at home was an essential step in making this possible.

For some of our students, this is the first time that the iPad and charger has gone home. We want to assure parents that our philosophy is that while the iPad is home, that parents are the managers of the device. There are several helpful resources on Common Sense Education for establishing family expectations or contracts around the use of the iPad. Visit our district webpage on Family Resources for more information.

What safety measures does the district take with my child's iPad?

Federal Law requires that filtering be in place to protect students from content that might be harmful. We enforce web filtering on student devices, whether or not those devices are on district grounds or a EPSD9 network. Student iPads are filtered with Securly, even when they are off campus on other networks.


Additionally,

  • FaceTime and Messenger are turned off on student iPads.
  • School email for students grades PK-8 is restricted to our domains.
  • The only apps available to students are those we preload in Meraki (our managed “app store” on EPSD9 devices).
  • We are Children’s Internet Protection Act (CIPA) compliant and have earned Common Sense Education District Recognition for our Digital Citizenship Education program.

How do I connect my child's iPad to my home WiFi?

District computing devices are configured to allow connections to home and public WiFi networks. We are unable to provide support for home networks. However, if you have a problem connecting, here are a few basic troubleshooting steps you can try before checking with your ISP or network hardware manufacturer’s website for support links.

 

  1. Restart the iPad.
  2. Try connecting to your home Wi-Fi network again. (Step by step directions)
  3. Ensure that you are entering the correct Wi-Fi password.
  4. Go to a public location and connect to a public network such as the public library Wi-Fi network and see if you can connect successfully.

If you are still unable to connect to your home Wi-Fi, check with your ISP or network hardware manufacturer’s website for support links.

Support Links to Local Internet Service Providers (ISP)
Charter Communications
Century Link
FireServe
Hughes NetSupport

Links to Network Hardware Manufacturers
Netgear
ASUS
Linksys
D-Link
TP-Link
Google Nest Wi-Fi

Can our students email each other so they don't feel so isolated? 

Yes, and please remind your student about responsible use of district technology. The expectations in the classroom are the same as online. EPSD9 uses Gaggle to monitor content of our users' email, Google Drive, and Canvas. Students K-8 have restricted settings and can only send and receive email within our district domains (@eaglepnt.k12.or.us and @stu.eaglepnt.k12.or.us).

How does my child log in to Canvas? 

Students use the same credentials that they use for opening EPSD9 email. If they do not remember their password, they can access it through Rapid Identity. We have directions on the iPad Tech Support webpage.

How will this affect my student's expected 2020 graduation?

Students will not be harmed as we work through this emergency situation. The Essential Skills requirement has been waived at this point. We are awaiting further clarification and direction from the Oregon Department of Education on how graduation will work. We will communicate these details out as soon as we receive them.

My question is not here. How can I get it answered?

We're glad you asked! Complete this form and we will be sure to respond to you. Frequently asked questions will be added to this resource.